A few prohibited review contents include: spam and fake content, off-topic reviews, illegal content and sexually explicit and offensive content. Additionally, Google says that it routinely checks for spam in reviews, and automatically removes any spam-filled reviews.Īccording to the company, "Google doesn't get involved when merchants and customers disagree about facts, since there's no reliable way to discern who's right about a particular customer experience." So it's a good idea to thoroughly review Google's review policies before flagging. Any business owner or marketer will tell you that removing a bad review from Google can be frustrating. If your business is hospitality-based, it's also important to be aware that third-party hotel reviews can't be flagged, regardless of the circumstances surrounding the review in question. So, if you get a bad review on Google and the management tool doesn’t work for you, what can you do to remove it The answer: Go through the standard process of reporting reviews to Google for removal. Keep in mind that it can take several days for the review to be removed once you've flagged it. Open Google My Business Help, scroll down and click Contact Us Youll be prompted to enter a query under tell us what you need help with type remove a. Tap the three vertical dots ("more") and then click "Flag as inappropriate."
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